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Business Operations and Hospitality Supervisor (Bentonville)

Accenture

Accenture

People & HR, Operations
Posted on Wednesday, June 5, 2024
Organization: Corporate Functions/Workplace Location: Bentonville, AR Accenture is a global professional services company with leading capabilities in digital, cloud and security The Business Operations and Hospitality Supervisor will work closely with the Workplace manager to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations Set, drive, and enforce policies and service standards, ensuring appropriate corporate control and local business relevance Design and implement ...

Organization: Corporate Functions/Workplace

Location: Bentonville, AR

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 743,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description

The Business Operations and Hospitality Supervisor role is accountable for the facilities management and workplace operations for our Bentonville office. This includes hospitality and customer services, client welcome experience, employee events, etc.

This role is responsible for: facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics.

The Business Operations and Hospitality Supervisor will work closely with the Workplace manager to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations.

Key Responsibilities

  • Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility.

  • Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience.

  • Assist with development of annual operating budget and complete monthly budget and variance review.

  • Oversee procurement and accounts payable activities for Facilities suppliers and vendors.

  • Oversee completion of small space renovation projects.

  • Set, drive, and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.

  • Plan, manage and account for Workplace service delivery and daily office operations within the areas of responsibility.

  • Design and implement programs/processes to deliver performance improvements to, existing operating models, technologies, and business applications to continually support Accenture's Workplace Solutions strategy.

  • Manage key relationships with external service providers (negotiate and manage contracts) and act as a point of contact for vendors and landlords.

  • Manage key relationships between Workplace Solutions and internal leadership, stakeholders, other customer groups, and vendors to ensure correct alignment with business priorities.

  • Provide leadership, direction, development, and supervision of team and provide support of and input to human resources processes including career development, training development, salary reviews, recruitment processes and performance management.

  • Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services.

  • Conduct quality assurance checks to ensure service standards are being met.

Job Requirements

  • This role will be in Bentonville, AR

  • The hours are typically 8am-5pm, Monday through Friday but flexibility is required for this role

Basic Qualifications

  • Minimum of 3 years of customer service experience

  • Minimum of 3 years of supervisory experience

Preferred Skills

  • College degree preferred

  • Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services

  • Experience managing the delivery of space renovation projects

Professional Skills

  • Ability to manage relationships with internal leadership

  • Excellent customer service skills

  • Willingness and aptitude to learn new skills

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

  • Good communication skills (written and oral)

  • Good organizational, multi-tasking, and time-management skills

  • Responsive, flexible, adaptable

  • Good interpersonal skills

  • Comfortable with technology

  • Critical thinking skills

  • Proactive, self-starter

  • Forward thinking

  • Seeks out challenges and opportunities to grow

#LI-NA

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.


We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $63,200 to $154,800

Colorado $63,200 to $133,700

New York $58,500 to $154,800

Washington $67,300 to $142,400

Bentonville, AR

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.