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Client Service Analyst

Banking Circle

Banking Circle

IT, Customer Service
Singapore
Posted on Tuesday, September 12, 2023

Would you like to use your talent and expertise where it really matters by serving as point of contact to our partner banks? And are you interested in joining a growing business, at the cutting edge of the global banking and payments sector?

Banking Circle is a truly international and vibrant company with more than 500 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

About the role

We are looking to hire a skilled Client Service Analyst to join our Operations team in Singapore.

In this role you will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at the 1st Point of Contact of BAU. You will be an important colleague within with wider Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

What you will be doing

  • Produce MI focusing on Time, Cost and Risk for client queries.
  • Produce MI for key stakeholders both internal & external.
  • Produce Root Cause Analysis on complex issues and look for future preventive actions.
  • Develop and optimize processes to enhance service delivery.
  • Drive the continuous improvement agenda within the department.
  • Look for automation opportunities and gather business requirements to push forward the change

What we are looking for

To be the right candidate for this position, we expect you to have experience from a similar client facing/data driven service role. You have a data-driven mindset and practical data analysis skills. Strong knowledge of Payments Schemes (SWIFT, SEPA etc) and knowledge of Microsoft Dynamics is a big advantage. Basic understanding of SQL would also be an advantage.

Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulates goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution-oriented.

As Banking Circle is an international company it´s a requirement, that you are fluent in English, both verbally and in writing and have business conversation level command of Chinese (Mandarin). If you master other relevant languages, it will be an asset.

What we offer you

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefit package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.

Would you like to join us?

We will be conducting interviews continuously; therefore, we urge interested candidates to apply online as soon as possible. Please note that we do not accept applications by email.

If you have questions do not hesitate to contact Recruitment Partner Simon Scott Hansen on simh@bankingcircle.com. No agencies, please.

Who we are

Banking Circle is a fully licensed next generation Payments Bank that is designed to meet the global banking and payments needs of Payments businesses, Banks, and Marketplaces. Through our API, we deliver fast, low-cost global payments and banking services by connecting to the world’s clearing systems – enabling our clients to move liquidity in real-time for all major currencies securely and compliantly. To learn more about Banking Circle, visit us at www.bankingcircle.com

We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances.