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Holland FinTech
Holland FinTech

Client Service Analyst (US support)

Banking Circle

Banking Circle

IT, Customer Service
London, UK
Posted on Saturday, October 28, 2023

Would you like to use your talent and expertise where it really matters by serving as point of contact to our partner banks? And are you interested in joining a growing business, at the cutting edge of the global banking and payments sector?

Banking Circle is a truly international and vibrant company with more than 500 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

About the role

We are looking to hire a skilled Client Service Analyst, to join our Client Service team in London, reporting to the Head of Client Services.

In this role you will get the chance to work with Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

What you will be doing

  • Manage client queries to strict deadlines
  • ​Assist in client communication
  • ​Analyze and resolve issues promptly
  • ​Develop process improvements to enhance service
  • ​Work in compliance to Banking Circle policies and procedures
  • ​Maintain a client focused work ethic in line with Banking Circle values
  • ​Build a positive and productive relationship with Clients
  • ​Escalation to management on complex client issues and solution

What we are looking for

To be the right candidate for this position, you are a graduate or have up to 3 years’ experience in Payments knowledge is essential (Strong understanding of SWIFT, SWIFT Types, Payment Processing, SEPA & Faster Payments)

Your solid SWIFT Alliance Knowledge and strong Analytical mindset for investigating Payment issues and pushing automated solutions.

You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person you are outgoing, energetic, confident, trustworthy, and execution oriented.

As Banking Circle is an international company it is a requirement that you are fluent in English, both verbally and in writing. If you master other relevant languages, it will be an asset.

What we offer you

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefit package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.

Would you like to join us?

We will be conducting interviews continuously; therefore, we urge interested candidates to apply online as soon as possible. Please note that we do not accept applications by email.

If you have questions do not hesitate to contact Svetlana Stetchi from People team by email svst@bankincircle.com. No agencies, please.

Banking Circle is a fully licensed next generation Payments Bank that is designed to meet the global banking and payments needs of Payments businesses, Banks, and Marketplaces. Through our API, we deliver fast, low-cost global payments and banking services by connecting to the world’s clearing systems – enabling our clients to move liquidity in real-time for all major currencies securely and compliantly.

To learn more about Banking Circle, visit us at www.bankingcircle.com

We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristics protected under federal, state or local laws, regulations and ordinances.