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Holland FinTech
Holland FinTech

Junior Service Desk Operator

Banking Circle

Banking Circle

Luxembourg City, Luxembourg
Posted on Sunday, November 5, 2023

Are you driven by a busy environment and supporting colleagues with their daily IT needs? We offer you a great opportunity to consolidate an experience as support link for all areas of our organization by delivering IT production services.

Banking Circle is a truly international and vibrant company with more than 450 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

About the role

We are looking to hire a promising Junior Service Desk Operator to join our Service Desk team in Luxembourg, you will report to the Service Desk Team Lead and be a part of our growing Engineering Department.

In this role you will get the chance to work on the L1 support by delivering high quality IT service to our internal organisation in Luxembourg and offices abroad.

What you will be doing

Act as first and single point of contact for all users of Banking Circle

  • Learn and practice on how to assess tickets according to issue, priority, and urgency.
  • Answer phone, email, and chat in time, according to related SLA/KPI in place
  • Handle general IT and onboarding requests.
  • Provide full support for issues/requests.
  • Escalate tickets to technical and management teams.
  • Monitor backlogs to keep the request level low.
  • Maintain a high user satisfaction.
  • Support onsite at the user location

What we are looking for

To be the right candidate, you have a least a bachelor’s degree in computer sciences, IT Systems or equivalent and minimum 1year experience in a similar role.

  • You are passionate about IT field and aim to consolidate a professional career where learning process has all it place.
  • You have an interest about technology tools such as Windows 10, VMWare, and Office 365, as well a curiosity for dealing with hardware.

As a person, we expect you to be an open and positive team-player who enjoys learning and be challenged, with strong organizational abilities and a problem-solving mindset.

Clear and customer-oriented, you are a great communicator with users on all organizational levels.

Flexibility in attitude and working hours is necessary due to a fast-paced working environment with a high rate of changes.

As Banking Circle is an international company it´s a requirement, that you are fluent in English, both verbally and in writing. If you master other relevant languages, it will be an asset.

The position will be based at Banking Circle’s headquarters in Luxembourg.

What we offer you

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefit package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.

Would you like to join us?

We will be conducting interviews continuously; therefore, we urge interested candidates to apply online as soon as possible. Please note that we do not accept applications by email.

If you have questions do not hesitate to contact Kheira NOUGAL, Global Recruitment Partner from People Team on khno@bankingcircle.com. No agencies, please.

Who we are

Banking Circle is a fully licensed next generation Payments Bank that is designed to meet the global banking and payments needs of Payments businesses, Banks, and Marketplaces. Through our API, we deliver fast, low-cost global payments and banking services by connecting to the world’s clearing systems – enabling our clients to move liquidity in real-time for all major currencies securely and compliantly. To learn more about Banking Circle, visit us at www.bankingcircle.com

We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances.