About the job:

Responsibility:

• Looking minimum 1 to 4 years experience into service desk role

• Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc.

• Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

• Troubleshoot various technical issues; network issues, user access issues, application related issues, , etc.

• Working knowledge on Applications/Databased; example Windows, Mac, mobility, AD, Oracle, Exchange (O365), SharePoint, Citrix, Cisco, Outlook, Skype for Business, VMWare, PowerShell etc.

• Knowledge on ticketing tools in the current market such as Service-Now.

• Certification will on any field will be an added advantage.

Mandate:

• Knowledge of Windows, Intune Company Portal, AD, Access Management, Exchange (O365), SharePoint, Cisco, Teams, PowerShell etc

• Identify and implement corrective actions.

• Managing day to day workload, prioritizing when necessary.

• Agility for quick learning & working in a team

• Willing to work in rotational shift.

• Core Competencies:

  Excellent communication skills
  Customer Service Management
  Customer Support Function
  Flexibility & Adaptability
  General Computer Competencies
  ITIL (Information Technology Infrastructure Library)
  Service Request Management Process
  Technical Troubleshooting

Qualifications: At least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent

We offer:

Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform.

At Saxo technology and the business are integrated into the same teams, ensuring end-to-end ownership. We organize ourselves based on what we want to do for our clients rather than on subject matter expertise, to make sure we make a positive impact on our clients.

We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply:

​Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better!