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Presale support analyst

Compass Plus Technologies

Compass Plus Technologies

IT, Customer Service
Posted on Thursday, February 8, 2024

Summary

Compass Plus Technologies provides comprehensive, integrated and flexible payment platforms (licenses as well as processing services) to payment service providers, Fintech companies and financial institutions. Our customer base includes retail banks, processing centres, national switches, alternative payment companies and personalisation centres on a global scale. This is a great opportunity for a motivated and driven pre-sales professional to join a global, innovative, technology-focussed company and to help grow the business.

The successful candidate will be responsible for the successful preparation and support of pre-sale events of the company and participating in such events in order to enable new sales of products and services along with acquiring of new Customers and Business Partners. This position reports directly to the Director and some of the duties are:

  • Deliver product and solution presentations to potential or existing Customers and Business Partners
  • Make live demonstrations of product functional capabilities and product interfaces to customers
  • Develop, preparing and maintaining all relevant presentation materials
  • Provide advice to Customers and Business Partners on payments and computerised payment applications
  • Review Customers’ business requirements, preparing commercial proposals, proposal presentations and RFP responses for existing and potential Customers
  • Provide support to sales managers when conducting sales of company products and services within the market, initiating and managing requisite pre-sales activities, preparing the requisite sets of contractual documents and obtaining their approval, implementing other sales-related procedures as and when set by the company
  • Assist the sales managers with managing customer relationships, including the monitoring of Customer business development, maintenance of personal relationships with key customer managers, conducting regular meetings with customer employees holding positions of responsibility, keeping them informed of company innovations, proposing new solutions, products and services marketed by the company and/or its partners, participating in the planning of customers’ development budgets, documenting all significant facts and events related to customers
  • Based on the information with respect to market development, competitor activities and customer requirements, make suggestions for the improvement and functionality extension of the company’s product and services portfolio
  • Participate to topical regional and international exhibitions and other marketing activities of the Company
  • Write and publish pre-sale related materials on the company’s internal portal
  • Perform duties of Training Instructors and Business Analysts, as and when required
  • Continuously enrich and extend knowledge of the industry, its products, information technologies of the retail banking and electronic payments industry

Required skills and knowledge:

  • 5+ years’ experience working in the electronic payments and retail banking technology industry
  • Experience of working with a global competitor (ACI, BPC, OpenWay, TSYS etc.) or other relevant companies
  • Experience of working with card schemes (Visa, MasterCard, Discover, etc.)
  • Experience of working at a financial service provider (e.g. retail bank)
  • Excellent presentation and communication skills, both oral and written
  • Ability to work as part of a global team

Other requirements:

  • Excellent written and verbal communication skills
  • Ability to organise, prioritise and manage deadlines, in a high velocity, rapidly evolving and demanding work environment
  • Creativity and the desire for self-development
  • Willingness to learn new things
  • Ability to work with little or no supervision and be results-driven
  • Excellent analytical and problem-solving skills