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Holland FinTech
Holland FinTech

WB Lending Services | Agent - Syndicated Loans

ING Nederland

ING Nederland

Amsterdam, Netherlands
Posted on Thursday, November 9, 2023

Agency Services is part of ING’s global COO Lending Services organization. A facility agent acts as the primary point of contact between the transaction parties within a club deal or syndicated loan, and is responsible for the prompt and clear communication between the borrower and lenders. The agent will need to ensure it aligns and works with the internal stakeholders, provide operational advice on the operability of the transaction, capture and maintain the deals in our systems, handle the flow of funds and provide ongoing transaction support.

The Amsterdam Agency Services team supports a wide range of deals originating from various industry sectors including but not exclusive to, trade & commodity finance, real estate finance, acquisition finance, financial institutions, transportation & logistics and export finance.

At our Amsterdam office, we have three Agency Services teams who use Agile and Lean methodologies to further improve the client experience, the way we work and how we collaborate. Our purpose is to be best in class within Agency Services globally and meet agreed Service Levels with our Customers by collaborating within and across departments and teams and a drive to improve processes. Teams are motivated and supported to become more and more autonomous and self-organizing. Diversity and Inclusion is important to us.

Roles and responsibilities

  • Actively contributing to a positive atmosphere and workplace.;

  • First point of contact for the external client, lenders, loans capital market teams, internal stakeholders and other third parties such as external counsel;

  • Review of the loan documentation from an operability perspective to ensure that ING’s standards, regulatory standards and the latest LMA/LSTA templates are adhered to;

  • Collaborate with the originating business and external legal counsel in terms of comments raised, to ensure that such points are negotiated to a successful outcome;

  • Identify and collate the information required to on-board a new deal whilst ensuring that all documentation is received on a timely basis;

  • Liaise with external legal counsel to ensure that relevant CPs are fulfilled and proactively manage the deal closing process, including funds flow;

  • Work with internal and external contacts to manage the non-operational aspects of a deal including amendments, waivers and consent and act as the main point of contact for all deal issue escalations, ensuring that all matters are dealt with in a timely and efficient manner;

  • Proactively manage day to day run activities (drawdowns, rollovers, repayments, fees, margin adjustments, covenants, secondary debt trades / transfers etc) whilst working with and overseeing the various off-shore support teams to ensure that a high quality, client focused, and control conscious product is delivered.  

Who are we looking for

  • Team player;

  • Experienced within Financial institutions;

  • Experienced within Syndicated loans is a plus;

  • Affinity and (deep) understanding of complex Lending Structures;

  • Ability to read and interpret credit agreement;

  • Positive attitude towards Agile and/or Lean;

  • Experience with our application LoanIQ is a plus;

  • Prepared to “go the extra mile”;

  • Client focus;

  • Ability to be flexible and act under pressure.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

What we offer

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We take into account your home situation and your ambitions and help you to balance work and private life.


Discover yourself our employment conditions.;

  • A salary tailored to your qualities and experience;
  • Flexible working hours and the possibility to work at home;
  • Reimbursement for travel expenses;
  • 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days;
  • Pension scheme;
  • 13th month salary;
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary;
  • 8% Holiday payment;
  • Personal growth and challenging work with endless possibilities to realize your ambitions;
  • An informal working environment with innovative colleagues who strive for the very best.



Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.