The job

Anyone interested in digital (banking) understands why ING is transforming and working hard towards an IT company having its own unique IT culture.

We are working hard to stay ahead in being a financial innovator offering the best possible solutions and services to millions of appreciated clients all over the globe.

And there for we are looking for a Contract Service Manager GWAN (Global Wide Area Network).

As Contract Service Manager GWAN, you work together with several enthusiastic and professional colleagues who work in an international team at one of the headquarters in Amsterdam.

Working for Tech Infra means working within a professional, dynamic, and international environment.

Your working environment: ING Tech Infra / GTDCN / Global WAN

The Contract Service Manager is part of the GWAN team, which is the ING squad responsible for the Global Wide Area Network (GWAN).
With GWAN services we enable countries, ING offices and datacenters to communicate with each other. We manage our external supplier who is responsible for delivering the global infrastructure. As a team we ensure proper management of the contract, (design) changes, availability, risk management, financial management and operational management.

The GWAN squad is the linking pin between the ING consumers of the GWAN and our external supplier of the network. The team consist of service & contract managers and network engineers responsible for multiple services (GWAN, time & authentication services and monitoring). In your role you will work with/support the senior service & contract manager(s) and you will have you own backlog stories and responsibilities.

We offer you a great (international) work environment, with room for growth, we’ll listen to your ideas, offer you flexibility (e.g. WFH/office), fun events and great primary and secondary benefits.

So, if you are communicative, customer oriented, strong with processes, affinity with technology and you like to go beyond your comfort zone, we are looking for you!

What’s a Service Manager GWAN within ING Tech Infra?

The Contract Service Manager GWAN has a couple of main focus areas:

• Service & contract management

• Operational Management (ITIL)

• Project Management

• Risk Management

• Financial Management

As Service Manager GWAN you will be mainly responsible for:

• Communication and (service) reporting towards our (internal) customers;

• Attending operational meetings with the supplier;

• Contract Management (operational & tooling)

• Supporting the overall governance of the contract;

• Risk Management and compliance;

• Projects and Lifecycle Management;

• Support Financial management of the GWAN contract (forecasting, charging, linking pin)

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You are full of energy, passionate and eager to learn new processes & technologies

• Focused on working together, facilitating others within the team to be successful

• Take initiative, responsibility and have an end-to-end ownership mindset

• You can manage (monitor, evaluate, continuously improve) Incident, Problem, Change and Configuration Management processes implemented in ING and contractually agreed with our supplier

• You can represent ING e.g. in the Quoting and Ordering Process, Service management meetings, and execution of Business As Usual changes in the network

• Capable of supporting the contract management function

• Manage relationships with both internal and external stakeholders, teams, management and vendors

• Strong analytical skills

• Understanding of ITIL processes and the Scrum methodology

• Proficient in Microsoft Excel

Optional advantage

• Certifications or proven proficiency in Networking and/or Security

• You have an understanding and effective execution on risk controls and (network) audits

• Contract Management (optional; NEVI or equivalent experience in the field)

Your education and background

• At least Bachelor's degree, you have a strong affinity with Service Management (strong with processes, communicative & customer oriented)

• Preferably you are ITIL (foundation level) certified

• Good understanding, written and verbal in English

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.