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Specialized Support Desk Engineer Cloud & Infrastructure

ING Nederland

ING Nederland

This job is no longer accepting applications

See open jobs at ING Nederland.
Other Engineering, Customer Service
Amsterdam, Netherlands
Posted on Monday, February 5, 2024

ING Private Cloud is looking for an Specialized Support Desk Engineer who will be part of the Specialized Service Support team which is responsible for managing and maintaining the day-to-day effective service support solutions.

The team

He will engage and establish constant contact with the different groups providing Incident Support within IPC in the mission of elevating our service support model.

Roles and responsibilities

The Specialized Support Desk Engineer Cloud & Infrastructure main responsibility is to assure that incidents are processed in a timely & effective way. The incidents will be assigned by the Incident Respondent depending of the area of expertise of each engineer and or with indication of what action should be taken for an immediate action to resolution.

Whether an escalation, process’ bottle neck, or incident backlog, requires other countermeasures, the Service Support Engineer will then engage in solving it with the collaboration of his team members and reach and engagement if necessary with the PO’s and or IPC 2nd Line Support.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for you, if you:

  • Have experience working on ITIL based Service Desk as Front Office agent and / or Back Office agent.

  • Have practical knowledge in ITIL 4 practices [Incident, Problem, Knowledge, Change].

  • Have demonstrable track record of the above, preferably 3+ years in similar environments,

  • Knowledge/experience with (generic) networking are also consider ed as a pre.

  • Being at least familiar with containers (docker, Kubernetes, OpenShift) is also valuable.

  • Have practical knowledge of ticket management tools such as SNOW,

  • Have understanding of the internal workings of VMWare products preferably VMWare certified,

  • are proficient in SRE methodologies, and tooling like OTEL, Pipelines, Azure DevOps,

  • Good understanding of complex infrastructure (technical and organizational)

  • Proven Linux experience, other OS's are a pre (HPNSK,ZO/s, Windows)

  • Open minded, eager to learn, high in energy, team player

  • A 'take it on an make it happen'" mentality

  • Bachelor's degree (preferably in Information Technology)

  • Excellent verbal and writing skills in English

Good to have:

  • You understand CI/CD concepts & methodology and have experience with modern pipelines

  • Exposure to working in multi-Cloud environments.

  • Knowledge of infrastructure-as-code tools such Ansible/Terraform

  • Basic understanding of batches and its components

  • ITIL certification is a plus.

  • Previous experience in service transformation programs.

  • Project management and collaboration capabilities.

  • Familiar with working in organizations that have a focus on Risk & Compliancy.

  • Knowledge of Runtime(Kubernetes/Openshift, Oracle Exadata, Container

  • Runtime(Docker)) is good to have.

  • Knowledge of storage (Block, File, Object (S3)) & Backup (Commvault).

  • Knowledge of Load balancers and Proxies (F5, NGINX)

  • Exposure to DevSecOps & SRE way of working

You'll get extra points for:

  • You are an excellent communicator and can cooperate with people at all levels

  • You have a keen eye for service improvements

  • Effective communication towards the internal organization and customers;

  • Understanding of technology, ideally with a background in infrastructure, cloud environments and managed services

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

This job is no longer accepting applications

See open jobs at ING Nederland.