Product Area Lead One Gate
In this position you will be at the heart of our scalable technology platforms, being accountable for delivering common banking functionalities used in most of the propositions that ING offers to its customers.
The Touchpoint Platform is a critical enabler of ING’s strategy to become one truly global bank and is a key success factor on our path to rapidly transform from a traditional bank into a next-generation financial services platform that extends beyond banking. Through our platform, we provide a scalable foundation for digital channels and business solutions and position ING successfully in the new banking ecosystem.
Within the tribe Platform Services there are three product areas: One Gate (Authentication, Identification and Consent, One Experience (Front End framework for Web and Mobile, and One PAM (Party and Agreement Management). As one of the three Product Area Leads, you will be responsible for maximizing the impact of your products and responsible for the skills and mastery of the product managers in your team. You do this together with your architect(s) and IT Area Lead. You report to the Tribe Lead Platform Services and have a functional line towards the Platform Experience Lead.
Roles and responsibilities
The product area
One Gate is to safeguard trust with our customers using out of the box services. The product area consists of four services: Authentication, Generic Means, Identification & Verification and Approval & Consent.
Product Area Lead = Product Manager + Chapter Lead
Banking Technology is positioned to be a product-led department that depends on strong products. Strong products come from strong product teams. And product teams are only as strong as their product managers. The Product Area Lead is responsible for ensuring strong product managers.
As such, the primary responsibility of the Product Area Lead is staffing and coaching strong product managers. As we aim for empowered product teams, the product manager is accountable for ensuring solutions that are viable, feasible and desirable.
This means that the product managers must contribute to her product teams a solid knowledge of the various constraints of the business – constraints from marketing, sales, service, finance, legal, and privacy are typical examples. The product managers must also contribute to the product teams a deep knowledge of our users and customers, and the data about how our customers engage with our products. Finally, the product managers are expected to track industry trends and the competitive landscape as they pertain to her product.
As a result the Product Area Lead should be able to convey a compelling story on how the products will evolve from a functional perspective as well as ensuring the non-functional requirements are being catered for. Such as reliability, security, compliance, performance, availability. The Product Area Lead knows that without customer usage there is no return on investment and should therefore be able to have a clear plan for adoption with frictionless integration and a financial plan to back it up.
While product teams are empowered to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We develop product managers that are not afraid to sign up for outcomes, even when this means they have to work through others to achieve the necessary results.
How to succeed
A technical background and proven experience with tech products (IT4IT)
Proven track record over 5 years as an individual contributor product manager responsible for value and viability of solutions.
Proven ability to go deep and quickly learn new domains, as well as a solid understanding big organizations and the organizational sensitivity that that requires.
Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
Proven track record of coaching and developing other people.
Demonstrate a clear understanding of your role as the primary coach of your product managers, and how that differs from managing products directly.
Proven ability to engage with both individual contributors and leaders of all levels in constructive and collaborative relationships.
Demonstrate servant-based leadership and knowledge of leading by context rather than control.
Responsible for assisting with quarterly planning and assigning objectives (problems to solve) to product teams.
We know that innovation thrives on product teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our product teams.
What we offer
A challenging leadership position where you can make impact
Personal growth & challenging work with endless opportunities to realise your ambitions
An informal, dynamic environment with innovative colleagues supporting your endeavours
A progressive and agile way of working, where new ideas are valued ahead of convention
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-27 vacation days depending on contract
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.