Sr. Voice Engineer (Avaya), Alpharetta, GA

About the business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. We are a fast-growing division of the RELX Group, and the convergence of many industry-leading solutions are providing LexisNexis Risk with significant opportunity for future growth. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/

About our team: The team supports and manages the enterprise voice system in both on-prem and cloud environments

About the job:  The Senior Voice Engineer will design, configure, manage, troubleshoot, support and implement the Voice Infrastructure while performing project management and coordinating the efforts of varied support staff.

You will be responsible for:

• Acting as point of escalation with recurring telecommunications issues which includes root cause and remediation.

• Serving as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.

• Interacting with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Voice processes that impact the business

• Keeping documentation up to date for all telecommunications systems such as toll free numbers call center routing, trunking, voice announcement scripts and circuits.

Qualifications:

• Minimum of 10 years’ experience with Avaya switch technology and related components

• Azure Experience

• AES servers and work with adjunct routing

• Avaya media Gateways G650, G450

• Avaya VOIP phones

• Avaya AES- Application Enablement Services

• Avaya AEP- Avaya Experience Portal

• Verint V15

• Call Center skills: VDN, Vector & Variables programming a must

• Avaya Converged Platforms

• Expertise in Avaya Communications Manager in a distributed environment Avaya Communication Manager 8.X

• Avaya System and Session Manager

• Session Border Controllers (SBC's)

• Skype/Teams utilizing Enterprise Voice

• Avaya CMS

• Microsoft Teams for Voice

• Telephony design, architecture, configuration, implementation, support and troubleshooting skills

• Security and Vulnerability Management

• Telephony Endpoints (wired/wireless/soft client)

• 911 regulations and solution knowledge

• Strong documentation, communication skills, and ability to train others

• Ability to handle being on call and after hours support

• Strong communication skills written and verbal

• Expertise in troubleshooting, performance tuning, and problem resolution

• Strong organizational skills

Women in tech:

LexisNexis Risk Solutions is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology:

• Mentoring scheme for women in technology,

• Women’s network forum, regularly run events for schools about careers in technology to inspire the next generation of girls in technology.

Learn more about the LexisNexis risk team and how we work here

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