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Customer Contact Center Coordinator (Onsite)

LexisNexis Risk Solutions

LexisNexis Risk Solutions

Customer Service
United States
Posted on Thursday, September 28, 2023

Customer Contact Center Coordinator (Onsite)

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government

VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987 and continue to provide the highest level of security and convenient certificate ordering solutions.

About the job: Work on-site at New Mexico Vital Records Agency, researching, processing, fulfilling, and shipping vital records orders.

You’ll be responsible for:

  • Fulfilling VitalChek premium service orders within 2 business days
  • Fulfilling all other VitalChek orders
  • Researching discrepancies
  • Contacting customers, answering phones/emails
  • Following all compliance and privacy rules
  • Reporting issues with processes/systems
  • Communicating with on-site management
  • Attending and completing all scheduled meetings and trainings
  • Managing workload to remain within stated processing time.
  • Ordering supplies


  • Strong verbal, written, communication skills.
  • Adaptability to process changes
  • Ability to multi-task and manage time effectively.
  • Proficient in web and PC based applications.
  • Ability to work independently with minimal supervision.
  • High School Diploma or equivalent
  • 1-year related experience, preferred 2 years related experience

Learn more about the LexisNexis Risk team and how we work here.