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Business Solution Specialist

LexisNexis Risk Solutions

LexisNexis Risk Solutions

Customer Service
Mumbai, Maharashtra, India
Posted on Friday, November 10, 2023

Are you passionate about driving pre - sales and providing excellent customer service?

Would you enjoy being a subject matter expert for our portfolio of pre- sales team?

About our Team

The team are knowledgeable, techno-functional savvy, collaborative, and focused on driving sales and providing excellent customer service.

About the Role

You will provide pre-sales techno-functional expertise to the sales team and customers during the sales process. You will act as a bridge to align customer needs. You will recommend best practices, solves complex workflow problems, and identify innovative solutions.


1.Pre -Sales Activity

  • Provides pre-sales techno-functional expertise to the sales team and customers during the sales process.

  • Provides techno-functional input into bid proposals, projects and techno-functional documents within the sales process and identifies additional sales opportunities with existing customers.

  • Installs and demonstrates the organization's products at customer sites.

  • Works independently Requires in-depth knowledge and experience Solves complex problems.

  • Maintaining up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services.

  • Collaborating with sales teams to develop and recommend products and services to meet customers' requirements.


2. Relationship Management

  • Regular contact with prospects and existing customers to understand their business objectives.

  • Deliver a high level of customer satisfaction through a consultative pre sale approach.

  • Establish strong working relationships with all internal stakeholders in order to develop and deliver bespoke customer solutions.

  • Share best practices across the team.


  • 4+ years of pre - sales experience & strong tenacity for prospecting.

  • Ability to engage customers with a value-based negotiation approach.

  • Be able to identify problems and collaborate with teams to implement creative solutions.

  • Ability to pivot to take advantage of market opportunities.

  • Show the ability to be a self-starter and a good team player who can take the initiative.

  • Ability to exercise judgment based on the analysis of multiple sources of information.

  • Be able to travel as per business requirement.

  • Be a natural communicator, with an ability to engage, present and demonstrate techno-functional content to a range of audiences.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

·        Working remotely from home and at our office in a hybrid working style.

·        Working flexible hours - flexing the times you work in the day in discussion

with your manager.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Relx, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

·        Group Health Insurance Policy (covering self and family)

·        Group Life insurance/accident policy

·        Generous long-service awards

·        New Baby gift

·        Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. Here your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us