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Manager, Account Management

Mastercard

Mastercard

Sales & Business Development
Abidjan, Côte d'Ivoire
Posted on Tuesday, February 13, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Account Management

The Account Manager - Francophone Sub-Sahara Africa [FSSA] position reports into the FSSA Area Business Head. Based in Dakar Senegal or in Abidjan Cote d’Ivoire, the role will drive the business growth and expansion strategy.

Job Description
• Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business for the market
• Analyze the customer’s business through profitability modeling, financial forecasting and competitive analysis. Design specific strategies that deliver customized solutions for the business that drive profit, revenue growth and value creation for both MasterCard and the customer while working in close coordination with MasterCard cross functional teams.
• Collaborate with the customer to develop and execute an annual strategic account plan, and putting in place quarterly business review sessions to establish, monitor and report progress against joint objectives
• Negotiate, execute and manage the customer agreements, ensuring global linkage of resources and information sharing
• Develop and implement sales plan designs to include business development, advertising, marketing and product management activities with customers, prospects and internal MasterCard contacts
• Create a comprehensive customer marketing pipeline with a view to drive portfolio performance (usage and acquisition)
• Engage with regional processors in UEMOA and CEMAC regions to manage operations, new issuance / acceptance and develop partnership models
• Capture cross border, regional and domestic remittance volume by leveraging upon MasterCard solutions or partnering with third parties.
• Support the market development team in launching new solutions with MNO’s and fin techs
• Create a comprehensive customer marketing pipeline with a view to drive portfolio performance (usage and acquisition)

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.