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Holland FinTech
Holland FinTech

Specialist, Product Operations II



Product, Operations
O'Fallon, MO, USA
Posted on Wednesday, June 5, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Specialist, Product Operations II

Role Overview

The Specialist, Product Operations will join a team of specialists who plays a vital role in the implementation and supporting of the Originating Institutions (OI) for Cross-Border Payment Services. The successful candidate will be responsible for all aspects of XBS configurations post the technical integration till the commercial launch and supports several types of expansion programs of the Originating Institutions subsequently. This role also project manage the configuration tasks by other internal teams in order to seamlessly complete all end to end configurations .,

The Key responsibilities of the role includes the following :

• Ensuring the configurations of the new Originating Institutions are performed accurately within the prescribed SLA. Attention to details is a critical attribute of the individual to ensure error free process.
• Effectively collaborate with wider cross functional teams that supports cross border business in order to achieve the overall implementation expectation.
• Effective tracking of OI onboarding pipelines and regular follow ups for the pending details or confirmations from Sales teams /OIs for successfully completing the configuration.
• Proactively highlight the anomalies if any with the configuration data provided and diligently follow up to obtain all the desired details for the onboarding.
• Provide support for all the user acceptance testing related to any new functionality that are directly or indirectly linked to the Configuration.
• Activating new corridors, additional products/channels, pricing changes, new branch additions , demographic changes etc for the existing OIs.
• Collaborate with key stakeholders such as the regional product delivery, Customer Implementation and product management teams on the configuration related requirements.
• Maintain record keeping of all the configuration requests for addressing any future queries .
• Collaborate and support other teams such as Customer Support teams in providing required details from the systems pertaining to an OI in order to resolve an issue raised by the OI.
• Provide different metrics time to time required by product management teams relating to the OI portfolio, Pipelines etc.
Contribute to the continuous process improvements for providing better service experience to internal and external customer through the process improvements.
• Undertake any other specific projects assigned by the line manager and support other miscellaneous activities endorsed by line manager.

The candidate

• Bachelor or Master Degree with minimum of 8 years experience in the financial services Industry and prior experience in Cross-Border payments is strongly preferred
• • Self-starter and quick learner with ability to work independently
• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios
• Ability to work with ambiguity and manage complex Implementation projects; successfully manage multiple responsibilities and tasks
• Willingness to dive deep and learn about our technology, system structure, and rules
• Strong analytical and problem-solving skills
• Strong data and financial analysis skills and experience
• Superior communications and interpersonal skills
• Strong project management skills – strong organization and task management is expected
• Strong collaborator, ability to work cross-functionally
• Willingness to be flexible to work in different shifts and if required re-locate to a different Mastercard location .

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $77,000 - $123,000 USD