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Senior Coordinator, Product

Mastercard

Mastercard

Product
Cochin, SK S0M, Canada
Posted on Wednesday, June 5, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Coordinator, Product

Job Purpose:

Handle various responsibilities in the Transmission Operation team, including processing and monitoring transactions across regions.

Responsibilities:
• Identify problems and errors prior to or when they occur and log all such incidents.
• Monitor transactions and provide support globally for credit to account and wallets.
• Monitor SLA/ TAD and ensure all measures are taken to avoid breaches.
• Monitor the traffic and flow of transmission through different tools for real time rejections & errors.
• Manage back-end transaction operations in TFC, PIMS, DX2 configurations, auto and manual routing, payer switching, retransmission, cancellation etc.
• Manage and control transmission routing through API, FTP, File upload.
• Escalate and resolve the relevant transmission issues with RSP and keep regular follow up.
• Escalate unresolved queries to the next level of support.
Skills & Knowledge Required

• Knowledge of MS Office applications and computer proficiency
• A capability to learn new internal applications and utilize them in the course of day-to-day operations.
• Financial/Reconciliation Background.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.