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Consultant, Marketing, Advisors Client Services

Mastercard

Mastercard

Marketing & Communications, Customer Service
Bogotá, Bogota, Colombia
Posted on Friday, June 7, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Consultant, Marketing, Advisors Client Services

Specialist Marketing Services, Advisors Client Services

Overview
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Consultant, Advisors Client Services, Data & Services
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets and in-house technologies to provide our clients with powerful strategic insights and recommendations. Mastercard Advisors work with a diverse global customer base across industries, from banking and payments to retail and finance.
The Advisors Client Services group has five specializations: Performance Analytics, Strategy & Transformation, Business Experimentation, Marketing and Project Management. Our Marketing consultants develop strategies and support implementation of marketing activities and engagements; evaluating and monitoring results and KPIs to drive performance. You will provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data, defining tangible results to both the client and Mastercard.
Positions for these different specializations and levels are available in separate job postings. Please apply to the position that is best suited to your background and experience.
If you want additional information regarding the different career levels and specializations within Advisors, visit the Advisors Client Services Specializations webpage.
Roles and Responsibilities
Client Impact
• Provide creative input and support deliverables and workstreams on projects across a range of industries and problem statements
• Contribute to the development of marketing strategies and activities for regional and global clients by working with technology and data
• Collaborate with Mastercard team to understand clients’ needs, agenda, and risks
• Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Team Collaboration & Culture
• Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
• Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
• Lead internal and client meetings, and contribute to project management
• Contribute to the firm's intellectual capital
• Receive mentorship from consulting leaders for professional growth and development

Qualifications
Basic qualifications
• Undergraduate degree with work experience focused on one or more of the following fields:
o Marketing content, digital and/or social media campaigns
o Digital Customer Experience
o Digital Marketing
o Offline Marketing activities/campaigns
o Direct response marketing focus
• Relevant teamwork, and client, internal stakeholder and/or vendor management experience
• Advanced Word, Excel, and PowerPoint skills
• Able to perform multiple tasks and with multiple clients in a fast-paced, deadline-driven environment
• Able to communicate effectively in English and the local office language
• Eligible to work in the country where they are applying and for travel visas as required by travel needs

Preferred qualifications
• Additional marketing experience in one or more of the following fields:
o Marketing and campaign experience from agency environment
o Search Engine Optimization and Search Engine Marketing
o Data visualization tools (e.g., Tableau, Power BI)
o Video making (e.g., scripting, storyboard and content, mostly done by the vendor)
o Marketing content
o Usability labs and experience research
o Print Production Management
o Global Supply Chain Management (GSM), including sourcing new suppliers and assessing third party production vendors
o Staff training and engagement, and sales support
• Experience managing tasks or workstreams in a collaborative team environment with third parties
• Able to identify problems, brainstorm and analyze answers, and implement the best solutions
• Relevant industry expertise and/or experience in product, sales, or marketing technology

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.