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Holland FinTech
Holland FinTech

Creative Desk Operations Supervisor



People & HR, Operations
Lisbon, Portugal
Posted on Tuesday, June 11, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Creative Desk Operations Supervisor

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally. Marketing Services is the team within D&S that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within D&S and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
As Creative Operations Supervisor you must have a passion for managing production resource planning for marketing communications and ensuring optimal efficient management of the Creative Desk capability. You will have a creative flair, relish working in a fast-paced environment and be able to manage multiple project deliverables. You will have solid people management and communication skills and have strong resourcing skills. A keen interest in identifying and implementing business improvement initiative along with ensuring the smooth onboarding of new team member
• Working closely with Creative Desk Project Managers and the Production leads to ensure end-to-end development and delivery of campaigns for assigned customers.
• Maintain rigorous adherence of the Creative Desk in their use of resource management and project management platforms, such as monday.com , Salesforce and Aprimo
• Overall responsibility for the production of communications material on time and to budget by sound resource planning and management
• Co-ordinating the resourcing of project from initial stages through to delivery
• Ensuring the stages of the project are met according to client and creative brief, budget, resource and deadline deliverables
• Monitoring current traffic processes and inputting ideas on how to improve current practices where required
• Managing campaign resources and updating key stakeholders on requirements and supply
• Manage vendors and any required SOWs and PO requirements
• Support Regional Creative Desk lead on business reporting
• Building effective relationships with key departments across the D&S and Mastercard business, such as Sourcing, Finance, Legal, Compliance and the broader Advisors Client Services team

All About You
• Experience team leader and workflow manager
• Proven project and account management experience
• Experienced with CRM platforms
• Resourcing experience with high volume traffic projects
• Adept at briefing creative teams and reporting into clients
• Skilled at working under pressure
• Bachelor degree qualified, with post graduate qualifications in creative or digital marketing
Language: fluency in English required. Local languages: (Brazilian) Portuguese (mandatory), Spanish (preferred), any other language a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.