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Workforce Management Expert - Provider Performance Improvement

McKinsey & Company

McKinsey & Company

Atlanta, GA, USA · Austin, TX, USA · Boston, MA, USA · Charlotte, NC, USA · Chicago, IL, USA · Cleveland, OH, USA · Columbus, OH, USA · United States
Posted on Tuesday, September 12, 2023

Workforce Management Expert - Provider Performance Improvement

  • Atlanta
  • Austin
  • Boston
  • Charlotte
  • Chicago
  • Cleveland
  • Columbus
  • Dallas
  • Denver
  • Detroit
  • Houston
  • Los Angeles
  • Miami
  • Minneapolis
  • New Jersey
  • New York City
  • Philadelphia
  • Pittsburgh
  • San Francisco
  • Seattle
  • Silicon Valley
  • St. Louis
  • Stamford
  • Washington DC
+ 13 More

Who You'll Work With

You will be based in one of our offices in North America as part of Provider Performance Improvement (PPI), a group within our Healthcare Systems & Services practice. Provider Performance Improvement helps hospitals implement strategies, operating models and organizational enhancements that sustain improvements in quality of care and efficiency of care delivery.
Hospital executives contend with many basic business challenges: improving customer satisfaction, containing costs, managing complex supply chains, and attracting and retaining top-notch talent. Yet the human consequences of their work, as well as ongoing healthcare reform measures and changing delivery models, make their roles more complex. We bring global healthcare expertise and operational and analytical skills to help executives meet these challenges. Our teams have served market-leading institutions as well as hospitals embarking on large-scale performance transformations.

What You'll Do

You will be actively engaged with front-line client teams involved in helping hospitals implement operational improvements and organizational enhancements that boost cost effectiveness and improve quality of care for patients.
In this role, you will bring your healthcare and workforce management expertise, management, operational experience and analytical skills to bear on topics ranging from clinical operations to management to procurement and workforce management.
You will leverage your expertise to take ownership of tenure-appropriate client relationships and guide clients through appropriate syndication discussions as well as longer-term front-line implementation projects. For example, if working on a procurement project, you will use your existing clinical or process expertise in procurement to weigh in knowledgably with clients on issues of clinical equivalency, utilization management and sourcing cost reduction opportunities.
You will manage team engagements and deliver the necessary analysis to inform the problem-solving process. You will translate this analysis into actionable insights for your client teams to drive value capture.


  • University degree with excellent academic record required; advanced degree preferred
  • 10+ years of professional experience in a hospital/clinical/provider setting or direct provider consulting environment
  • Deep expertise in healthcare provider workforce management across inpatient and outpatient settings, including staff needs forecasting, productivity build up creation (e.g., utilizing nursing grids, developing hourly scheduling templates, incorporation of parameters impacting staffing (e.g., physical layout, acuity), premium pay utilization, non-productive time optimization, FTE utilization (i.e., ensuring employees are working designated hours), skill mix optimization, and recruiting and retention strategies, across nursing, clinical ancillary and administrative support areas
  • Deep interest and experience in analytics and a passion for improving the way hospitals manage labor
  • High level of entrepreneurship, professionalism and presence to succeed in a team-based setting, including on the ground with clients
  • Interest in hand’s-on change management and operational implementation involving multiple stakeholders across a hospital organization
  • Sound problem-solving skills; ability to quickly process complex information and present it clearly and simply during change transformation efforts with clients
  • Comfortable traveling to client sites as needed; up to 50% travel
  • Preferred office locations: San Francisco, Seattle, Chicago, Charlotte, Boston, Atlanta, New York, Washington DC

Apply Now
Job Skill Group - CSS Associate
Job Skill Code - PE - Expert
Function - Operations;Transformation
Industry - Healthcare Systems & Services
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