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Sales Support Specialist

myPOS

myPOS

Customer Service, Sales & Business Development
Sofia, Bulgaria
Posted on Tuesday, February 6, 2024
Sales · Sofia - Office

Sales Support Specialist

About us:

When we started myPOS we believed that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. Now we are proud to say that 10 years later we brought that belief to life, with offices in various European countries, over 170,000 clients and a strong team of talented professionals, myPOS is creating the future of payments.

    Your challenges will be:

    • Supporting customers to help them understand how to use the products and services offered by myPOS;
    • Informing and guiding customers during account opening and customer due diligence process (KYC / CDD);
    • Identifying opportunities for upselling/cross-selling and conducting sales, based on prospects and customers’ needs.
    • Helping customers understand the pricing structure of their product(s) of choice and providing more clarity on the fees, which they should expect to be paying;
    • Monitoring the day-to-day business, including technical/commercial support and complaints;
    • Establishing and maintaining contacts with existing and new customers to provide support and guidance and make sure their requests are handled timely and accurately;
    • Processing information in Zendesk, CRM and internal operational systems and financial administration;
    • Applying regulations, procedures, and work instructions to your daily routine;

    Your Profile

    • Flexible person who thinks outside the box and possesses a can-do attitude;
    • Great communication skills and eager to assist customers with problem-solving;
    • A team player, able to coordinate efforts and be very well synchronized with team mates;
    • Absolute prerequisite: at least 2 years of experience in a call center, telephone support department or similar high-pace environment and preferably with a telecom provider or IT-related companies;
    • Demonstrated knowledge of and affinity with mobile information technology or telecom and the willingness to expand this knowledge;
    • Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications such as Outlook, Excel and Word;
    • Passion for technology and the latest developments;
    • Excellent English language, both verbally and in writing;

    What we've got to offer:

    • Inclusive workplace fueled by creativity and teamwork
    • Friendly hi-tech environment.
    • 25 days Annual paid leave (+1 day per year up to 30).
    • Promotions and a salary review based on performance.
    • Quarterly performance-based opportunities
    • Full “Luxury” package health insurance including dental care and optical glasses.
    • 160 lv. per month for lunch and snacks (8 lv. per day)
    • Exciting teambuilding events on a multi-national level
    • Multisport card
    • Did we mention free coffee, snacks and drinks at the office?


    Apply by filling in the form below!

    Department
    Sales
    Role
    Sales Support Specialist
    Locations
    Sofia - Office
    Reference number
    S_SSP_SF_1
    Sales · Sofia - Office

    Sales Support Specialist

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