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Holland FinTech
Holland FinTech

Senior Service Now Engineer

NCC Group

NCC Group

Other Engineering
Delft, Netherlands
Posted on Tuesday, November 7, 2023

Your role as Senior Service Now Engineer
We are looking for a senior service now engineer to join our IT team and oversee the implementation, maintenance, and enhancement of our ServiceNow platform. You will be responsible for leading a team of service now engineers and developers, ensuring the platform meets the business needs and aligns with the ITIL best practices. You will also be responsible for managing the platform’s performance, security, and compliance.


  • Lead the design, development, and delivery of ServiceNow solutions across various modules and applications.

  • Manage the platform’s configuration, customization, integration, testing, and deployment.

  • Monitor the platform’s health, usage, and overall compliance.

  • Troubleshoot and resolve complex issues and incidents related to the platform.

  • Provide technical guidance and mentorship to the service now administrators and developers.

  • Coordinate with stakeholders, vendors, and partners to ensure the platform’s alignment with the business objectives and requirements.

  • Stay updated with the latest ServiceNow features, releases, and best practices.

  • Create and maintain technical documentation, manuals, policies, and processes.


We are Fox-IT, or Fox. We stand for making the world safer and more secure. That means every one of us contributes in making society safer and more secure with the help of our technical and innovative solutions. From our Red Team of hackers, our Blue Team of defense specialists, highly skilled developers to trusted security consultants and more: We do this for organizations where cyber security is highly important. That is why we continuously develop our individual skills and knowledge.

We are critical thinkers, naturally security paranoid and thrive on development. We are part of NCC Group and with 2000 like-minded colleagues around the globe, we are on our never-ending mission to create a safer world.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission.

This is you

  • Bachelor’s degree in computer science, information systems, or related field.

  • At least 5 years of experience with ServiceNow administration and development.

  • Experience with JavaScript, HTML, CSS, Web Services, and other web technologies.

  • Experience with ITIL processes and ServiceNow modules such as Incident Management, Change Management, Problem Management, Request Management, Asset Management, CMDB, Discovery, etc.

  • Experience with Agile/Scrum methodology and project management tools.

  • Experience with cloud computing concepts and Software as a Service architecture.

  • Certification in ServiceNow Administrator or Developer is preferred.

  • Excellent communication, collaboration, and problem-solving skills.

Our offer

You will work in a place at the top of cybersecurity where your ideas are valued. You cannot always tell all the details about your work, but you can tell that you contribute to a safer society. That's not all, you also get:

  • A good salary;

  • Flexible working hours and flexibility in working at home or in the office, so that you can optimally combine your private life with your work;

  • A favorable pension scheme, 26 vacation days (+4 office closing days) and 8% vacation pay with a full-time contract;

  • Lots of development opportunities: you can gain and share knowledge through TechTalks, Crypto Colloquia, events and our own Fox Academy;

  • A laptop and business phone. Do you use your own phone? Then you will receive a maximum reimbursement of €25.

  • A monthly reimbursement for your internet at home of a maximum of € 40,- and a homework allowance.

  • A performance bonus and profit sharing, because we value your effort;

  • When we work in the office, we gather every day for a delicious lunch.

You can apply by clicking on the button, which will take you to our ATS (Workday). After your application, we will get to work and see if we are a good match

An extensive background check will be part of the selection process.

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please e-mail global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.