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Head of Documentation

Nium

Nium

San Francisco, CA, USA
Posted on Monday, May 8, 2023
Nium, Global Leader in Payments
Nium was founded on the mission to build the global payments infrastructure of tomorrow, today. With the onset of the on-demand economy, its single platform for global payments and card issuing is shaping how banks, fintechs, and businesses everywhere to disburse and collect funds instantly across borders. Its payout network supports 100 currencies and spans 195+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets.
Nium’s growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in over 40 countries, enabling seamless onboarding, rapid integration, and compliance – regardless of geography. The company is co-headquartered in San Francisco and Singapore, with regional offices in London, Amsterdam, Hong Kong, Mumbai, Bengaluru, and Chennai.
What’s the story?
We started out in 2014 with a vision to simplify the digital cross-border payments experience for complex markets. Over time, we grew into a global Fintech platform, regulated in over 40 markets and reaching across 190+ countries. Today we are a universal platform for financial services and our modular services straddle cross-border payments, card issuance, and collections by way of capability. We have clients in all 6 continents and have diversified our offerings to meet the needs of banks, financial institutions, SMEs, and New Economy businesses, such as eCommerce and online travel. We are a team of more than 700 people across 17 offices globally and growing. Our vision is to embed world-class financial services into every platform we touch and usher in the future of frictionless commerce.
Our network is powered by our portfolio of licenses, hard-earned by building trust with financial regulators in over 38 countries. This combination of regulatory and tech assets is unique to Nium and is at the core of our unique value proposition.
Where do you come into the picture?
At the core of Nium is a powerful platform, an extensive network and a portfolio of APIs, all of which combine to accelerate your growth as a global business.
We are on a journey to enable hyper-scale growth for our customers by providing an increasing number of APIs and capabilities to developers worldwide, in new and innovative ways.
As the Head of Documentation on the Experience product team, you will work closely with other executives and stakeholders to ensure that technical communication efforts are integrated with other business functions and contribute to the company's overall success. You will oversee all the communication efforts for Nium products, which may include not only technical documentation but also product marketing materials, customer support materials, and more. You will work closely with product teams, marketing teams, and other stakeholders to ensure consistent messaging across all channels. You will create momentum and drive adoption of Nium’s Open Platform by taking full ownership of the technical writing for Nium’s Product Documentation and APIs.
You will make Nium’s products easy to use and integrate by creating useful content for developers and everyday users. Our documentation must exemplify quality and instill trust. Nium cares deeply about customer experience, both for our users and engineering employees. Our products and internal tools require innovation and creativity to create excellent user experience and to increase developer velocity. We are looking for a leader with a strong sense of empathy, exceptional writing ability, and solid technical competence to provide an engaging customer experience. You’ll drive the technical writing effort at Nium to enable our users and engineers to quickly ship reliable code, while minimizing cognitive overhead.
At the core of Nium is a powerful platform, an extensive network and a portfolio of APIs, all of which combine to accelerate our customers' growth as a global business.
We are on a journey to enable hyper-scale growth for our customers by providing an increasing number of APIs and capabilities to developers worldwide, in new and innovative ways. As the Head of Documentation on the Experience product team, you will create momentum and drive adoption of Nium’s Open Platform by taking full ownership of the technical writing for Nium’s Products and APIs.

As the Head of Documentation, you will:

  • Oversee all the technical communication efforts for Nium
  • Create the overall strategy for technical communication and ensure that it aligns with the company's goals and objectives
  • Manages budgets and resources for all technical communication efforts.
  • Hires and manages staff
  • Drive the overall effort to ensure that we have the highest quality documentation for our users
  • Document new products, features, and APIs
  • Document standards, guidelines, and best practices for engineers
  • Organize documentation and make it easily discoverable
  • Maintain content quality through curation and content performance analysis
  • Push Nium and the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content

Requirements

  • Minimum 10 years of work experience in high-scale environment as a technical writer/developer of technical content
  • Strong leadership, strategic thinking, and business acumen, as well as expertise in technical writing and communication
  • A deep passion and empathy for developers, basic understanding of web development and API, and the curiosity to learn new technologies
  • Adept at communicating technically complicated topics simply and elegantly
  • A combination of creative and analytical skills and a commitment to quality, accuracy, and consistency, including adherence to brand and technical standards
  • Track record of supporting and enabling developers of all types to produce amazing products and services for their end users
  • Result oriented- ability to find solutions to difficult problems quickly and effectively
  • Excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience

Nice to Haves

  • Experience in the payments or fintech domains; familiar with the payments, cards, wallets, BaaS, digital commerce, fintech
  • Experience writing about Ruby or another backend language like Go, Python, PHP, Node, or Java
  • Experience creating automated documentation tools
  • Experience with large information architecture projects
  • Excellent written and verbal English communication skills and have experience with writing technical documentation or tutorials for a developer audience
  • Ability to work in a cross-functional, dynamic environment and support fellow team members in the achievement of their goals
  • Ability to manage multiple complex projects at various stages of product development simultaneously
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions & annual salary reviews, we ensure that all our employees are rewarded and incentivized for their hard work
We care for our Employees: The wellness of Nium’ers is our #1 priority, we offer medical coverage along with 24/7 employee assistance program & generous vacations, and year-end shut down. We also provide flexible working & a hybrid working environement (3 days per week in the office)
We Upskill Ourselves: We are curious, always want to learn more & upskill ourselves: We therefore do not only provide role-specific traning but also offer all our employees LinkedIn learning solutions & dedicated learning allowances
We Constantly Innovate: Nium has been awarded multiple times for its constant innovations & growth since our inception, such as the 2022 CBI 250 Most Promising Fintech Award or the 2021 Financial Time top 50 High Growth companies in APAC
We Celebrate Together: Work is also about having fun with your colleagues & creating great relationships. We often celebrate together through company-wide social events, team bounding activities, happy hours, team offsites, and so much more!
We thrive with Diversity: Nium has always thrived with a diverse & multicultural workforce, with more than 33 nationalities across 18+ countries. As an Equality Opportunity Employer, we are committed to providing a safe & welcoming environment for everyone.
What's it like to be a Nium'er?
At Nium we center our way of work around 3 core values globally:
#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind
#MakeItBetter: We build innovative solutions that make our customers' lives better
#WinItTogether: We win in this competitive market by collaborating as one team
For more information visit www.nium.com
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